With every exam paper marked, topped with preparing that Senate report, students on your campus are enjoying their study life by standing on the shoulders of hardworking faculty staff.

Some of the most overlooked and unsung heroes in our society are the people working to provide the best environment for nurturing future leaders. We need to do better at appreciating how dedicated they are and how important their work is because we tend to overlook contributions from the average Joe.

Based on our experience of handling higher education institutions, the amount of workload a single faculty staff has can be overwhelming. Getting a student, for example, involves holding marketing activities such as roadshows, visiting schools, making calls non-stop—just to get a single prospect.

Out of the thousand prospects collected, not all of them are guaranteed to enrol as students. Even then, the amount of paperwork is ridiculous. It’s a common sight to see a stack of papers piling up on their desks.

Faculty staff needs to make sure the documents submitted from prospects and applicants are authentic. These documents can range from personal information, academic background, offer letters, and more. Just when they think a paperwork is settled, another ten comes in.

Keeping track of invoices and student payment is another hectic process. Faculty staff needs to ensure that students receive their invoice, keep track of overdue payments and chase students for collections.

This entire process, especially that of constantly having to remind students to pay, doesn’t really show your staff in the best light. Nobody wants to force students to pay or threaten students with exam blocking but these are the things they have to do if they want to keep getting paid.

Like any other organizations, faculty staff is also required to liaise with multiple departments. Delays, miscommunication, and lack of integration are a common source of frustrations which is why it’s hard for your faculty staff to smile during Registration Day.

The amount of communicating and paperwork required for any huge event drains them emotionally but they strive to provide students with the best service they can afford.

The amount of overtime faculty staff spend are also commendable. If Monday is Registration Day, it’s common practice for faculty staff to work on Saturdays and Sundays.

Visits from accreditation auditors, even when they’re kind enough to drop a notice, would drive everyone into a panic. Faculty staff would have no choice but to spend extra time to rectify mismatched records and retrieve missing files (or make something up).

Just like tiny ants, your faculty staff is lifting a huge burden ten times their capacity so students can be recruited and pay their college fees on time; two things that your business can’t exist without.

Could you really call it a college if all classes are empty?


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